Articles on: My Account

How to request a refund

If you are unhappy with your paid membership, we're sorry to hear that.

As per our terms, you can contact us for a full refund.

We offer a 30 day grace period for all new signups.

Contact us by email within that 30 day period (no later), stipulate clearly that you request a refund, and we will honor your refund request.

Note: Cancellation does not imply an automatic refund. You must specifically request it.

Credit or debit card refunds may take up to 10 days to appear in your account depending on your bank and location.

Refund requests beyond our 30 day grace period

Unfortunately, any members requesting a refund beyond the 30 day period will not be refunded.

This includes partial refunds for unused time.

Forgotten subscription payments

Please note: It is your responsibility to cancel recurring payments before any subsequent payments are made. If you fail to cancel before a renewal, then we are unable to process your refund.

For more info on our refund policy, visit our Terms of Service.

Updated on: 15/12/2022

Was this article helpful?

Share your feedback


Thank you!